1. PAYMENTS & CONFIRMATION
To make a booking, you must email us with your booking request and on confirmation of the booking you must arrange payment of the deposit. You will then be notified by email of the balance owing which is due 10 weeks before your arrival. For bookings made within 10 weeks of arrival, the full amount of your holiday is payable to confirm your booking. The client organizing the booking shall be liable for full payment for all those clients to whom the booking applies and for any other person subsequently added to the booking. Payments can be made by UK or French cheques payable to “Chalet Jacques ” or BACS transfers or by credit card. Payments made by credit card are charged through Chalet Jacques & Jacqueline’s French branch so that any transactions will be charged in Euros with a 1.5% bank charge. A contract between Chalet Jacques & Jacqueline and a client will only exist once Chalet Jacques & Jacqueline has confirmed the booking via email and the client’s initial payment has been cleared.
2. DEPOSITS
For bookings made more than 10 weeks before your arrival, a deposit of £150 per person is required on catered holidays and a deposit of 30% is required for self catered holidays to confirm your booking. The deposit of the holiday cost is payable at the time of confirmation of the booking and is not refunded under any circumstances.
A damage deposit is required on arrival in resort for your chalet. It shall not be cashed unless the property is damaged or items are missing at the final inspection.
3. ALTERATION OF A HOLIDAY BY THE CLIENT
Amendments or alterations to a booking must be made in writing to Chalet Jacques & Jacqueline, from the person who arranged the booking originally. You will be advised of any changes in costs that might occur as a result.
4. ALTERATION OF A HOLIDAY BY CHALET JACQUES & JACQUELINE
Should an alteration to any holiday for which a booking has been made become necessary, the client shall be informed promptly. The client shall be offered the choice of accepting the alteration, or a full refund of moneys paid, as long as the client has not yet arrived in resort.
5. CANCELLATION OF A HOLIDAY BY JACQUES &JACQUELINE
If through circumstances beyond our control Chalet Jacques & Jacqueline is forced to cancel your booking the client may elect for a full refund or a holiday in comparable accommodation if such accommodation is available. Circumstances beyond Chalet Jacques & Jacqueline’s control do not include events amounting to "force majeure". Force majeure means unusual and unforeseen events such as war or threat of war, riot, terrorism, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather or governmental action. This is also applicable to the cancellation of transfers where the roads have been damaged, closed or deemed unsafe by local authorities. Chalet Jacques & Jacqueline shall have no responsibility or legal liable to compensate the client for loss of opportunity to take the holiday.
6. CANCELLATION OF HOLIDAY BY THE CLIENT
A cancellation by a client will only be confirmed once it has been received in writing by Chalet Jacques & Jacqueline. Chalet Jacques & Jacqueline If cancellation is made & received more than 8 weeks before arrival, the deposit will be forfeited. If cancellation is made after full payment has been made and more than 6 weeks before arrival, a refund of 50% will be made if it is more than 3 weeks before arrival a refund of a 15% will be made. No refunds can be made for any cancellations made & received less than 3 weeks (21 days) prior to arrival. We recommend that you ensure your insurance policy covers you against irrecoverable cancellation costs.
7. PERSONAL INJURY
Chalet Jacques & Jacqueline accepts responsibility for negligence of its agents or employees causing direct physical injury to clients only to the extent that it is obliged to do so by law. Chalet Jacques & Jacqueline cannot be held responsible for any other mishap to yourself or your property and in particular for the consequences of the effect of strikes, wars, acts of terrorism, riots, robbery, sickness, quarantine, government intervention or other such happenings. We strongly advise that you take out appropriate insurance at the time of booking.
8. LIABILITY OF THE CLIENT
All clients undertake to behave with propriety and in such a manner as to cause no damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause shall be terminated immediately and Chalet Jacques & Jacqueline shall have no further contractual obligations. We reserve the right to recover from the client the cost of any repairs or replacements following any damage caused by the client. In circumstances reasonably deemed by Chalet Jacques & Jacqueline to be extreme, including significant damage, significant antisocial behavior or illegal activities Chalet Jacques & Jacqueline reserves the right to cancel the holiday forthwith and eject the client from our properties without compensation.
9. LIABILITY OF CHALET JACQUES & JACQUELINE
Chalet Jacques & Jacqueline accepts no responsibility for the actions of any of its clients and shall not be held liable for any claims made against them (or as a result of their actions) either by other clients or third parties. Where you do not suffer personal injury or death,
10. INSURANCE
It is a condition of booking that all clients have appropriate insurance at the time of booking. This insurance must cover all activities chosen during their stay with Chalet Jacques & Jacqueline and cover public liability, property damage to the chalet and its contents and cancellation of the holiday.
11.SERVICES PROVIDED BY THRID PARTIES
Bookings for extra services, such as taxis and ski lessons, made on your behalf by Chalet Jacques & Jacqueline are subject to the terms and conditions laid down by the provider of the service and additional terms which may laid down by Chalet Jacques & Jacqueline as well as these terms and conditions or similar being applied. Chalet Jacques & Jacqueline does not warrant the standard or performance of any extra services. You take full responsibility for satisfying yourself as to the quality and the provider's ability to execute the services in advance and will address any grievance about the extra services by approaching the respective provider(s) directly.
